Guide to Setting Up a Custom Domain on Petrova

Setting up a custom domain on Petrova allows you to use your own subdomain, making your interview links look professional and branded. Follow these steps to get started!

Step 1: Access Your Account Settings

• Log into your Petrova account.

• Navigate to the Account section.
  Step 2: Open the Whitelabel Setup

• In the Account section, click on the Whitelabel Setup tab.

Step 3: Add Your Subdomain

• In the input box, type in your preferred subdomain (e.g., "interview" for interview.yourwebsite.com).

• Tip: Avoid spaces or capital letters, as these can cause configuration issues.

Step 4: Set Up Your DNS Record

You’ll now set up a DNS record with your domain provider to connect your subdomain to Petrova.

1. Log into Your DNS Provider’s Dashboard:

   • This is usually GoDaddy, Namecheap, Cloudflare, or wherever you manage your domain.

2. Go to DNS Management:

   • Look for the DNS Settings or Manage DNS section, which may also be labeled “DNS Management”.

3. Add a New DNS Record:

   • Click on Add Record and enter the following details:

     • Type: A

     • Host: Your subdomain name (e.g., "interview" for interview.yourwebsite.com)

     • Value: 65.0.76.159

     • TTL: Use the default setting (usually “Automatic” or “1 hour”).

4. Save the DNS Record:

   • Once the details are entered, save the record.

Note: DNS changes may take a few minutes to 24 hours to take effect, depending on your provider.

Common Issues and Troubleshooting Tips

1. Subdomain Not Working After Setup

• Issue: You’ve added the DNS record, but your custom subdomain still isn’t working.

• Solution: Double-check that the subdomain name in Petrova matches exactly what you entered with your DNS provider. Ensure the DNS record is saved with the correct values (Type A, Host, and IP address). Keep in mind that DNS changes may take up to 24 hours to fully propagate.

2. DNS Propagation Delay

• Issue: You set up the DNS record, but changes aren’t showing up immediately.

• Solution: DNS updates sometimes take a while to go live, especially if your provider caches DNS settings. You can try refreshing your browser cache or use an online tool like WhatsMyDNS to check if the changes have propagated.

3. Accidentally Using an Apex Domain

• Issue: You might have used the main domain (e.g., yourwebsite.com) instead of a subdomain (e.g., interview.yourwebsite.com).

• Solution: Petrova requires a subdomain setup (like interview.yourwebsite.com) rather than the apex domain (yourwebsite.com). Make sure to enter a subdomain under the “Whitelabel Setup” section.

4. 404 Error on the Subdomain Homepage

• Issue: After sucessfuly setting up your custom subdomain, you see a 404 error when visiting the homepage (

  /

  ) of the subdomain.

• Solution: This is expected and normal. Rest assured, your interview pages will still be fully accessible and hosted at yourdomain.com/interview/[token], To get the specific interview page URL, go to the Job section in Petrova and copy the link for the applicant’s interview page from there.

Wrapping Up

Setting up a custom domain on Petrova is a powerful way to customize your interview experience, making it look and feel like a natural extension of your brand. By following the steps and troubleshooting tips above, you should be able to set up your custom domain with ease. If you continue to face issues, Petrova support is here to help!